Hello Everybody!
Csswp Market Help has some thrilling information. We’re implementing a brand new Help Centre. Yay! This implies we’re altering the system we use to deal with all of your Market assist requests.
The present system that we use is outdated, and to ensure that us to proceed in direction of our purpose of offering an superior buyer expertise, we have to improve.
We wish this transition to be as seamless for you as potential so we’ve been working laborious to make sure this occurs. There received’t be any change to the precise course of that you simply undergo with a view to log a Market assist request with us, nevertheless, you'll begin to see some aesthetic adjustments to the best way a few of our communication seems to be.
Initially you'll discover adjustments to our “submit a ticket” web page. It used to seem like this…
…however it now seems to be like this:
We're going dwell with our shiny new system right now (Thursday 19th June AEST). At this stage our Knowledgebase will stay unchanged, however don’t fear, we now have plans to maneuver that over too.
You’ll additionally discover some adjustments to the best way our e-mails are formatted. We nonetheless have assist requests in our present system, and can maintain working by means of these till they're resolved relatively than transfer present requests over. So, when you have submitted a request over the previous few days after which submit one other one now, you’ll most likely see some variations in the best way they give the impression of being.
Don’t panic! It’s utterly regular! 🙂
We’re actually excited that we’ve been capable of implement this initiative and hope that you simply take pleasure in your new expertise with us. You probably have any questions, or discover something that doesn’t fairly look proper please don’t hesitate to contact us.
Thanks
Csswp Market Help
